Returns

Changed your mind or wrong size?

We want you in the right boots and the right kit. If something is not right, get in touch and we will sort it.

The short version

• Tell us within 7 days of receiving your order.
• Items must be unworn, in original packaging, with tags attached.
• Boots must not have been worn outdoors. Try them on a clean indoor surface.
• We offer an exchange or store credit. Refunds are handled case by case.

How to start a return

1. Message us on WhatsApp or through the contact page with your order number and a photo of the item.
2. We confirm the return and arrange collection or drop off.
3. Once the item is checked, we issue the exchange or credit.

What we cannot take back

• Personalised items with names or numbers printed.
• Worn boots, or items returned without tags and packaging.
• Underwear, socks and shin guards, for hygiene reasons.

Faulty or wrong item

If we sent the wrong item, or something arrived damaged, that is on us. Message us with a photo within 48 hours of delivery and we will replace it or refund you in full, including any delivery cost.

Return delivery cost

For a change of mind or size, the return delivery cost is covered by the customer. For a fault or an error on our side, we cover it.

Still unsure? Talk to us before you order. We would rather help you pick the right size than process a return.